Frequently Asked Questions
Everything you need to know about your Mokwheel e-bike experience.
How long does shipping take for my Mokwheel e-bike?
Most orders are processed within 1-2 business days. Shipping typically takes 3-7 business days depending on your location within the continental United States.
What is the return policy for Mokwheel products?
We offer a 15-day return policy for bikes in new and unused condition. Please note that return shipping fees and a restocking fee may apply.
Do Mokwheel e-bikes come with a warranty?
Yes, every Mokwheel e-bike is backed by a 2-year limited warranty that covers manufacturing defects in the battery, motor, and frame.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through Klarna and Affirm to help you get on the road sooner.
How do I maintain the battery for long-term health?
To maximize battery life, avoid letting the charge drop to 0% and store it in a cool, dry place. We recommend charging it at least once every month if not in use.
Are Mokwheel e-bikes water-resistant?
Our e-bikes have an IPX4 or higher water-resistance rating, meaning they can handle light rain and splashes, but they should not be submerged or cleaned with high-pressure washers.